Create a warm and welcoming home and stay organized with our electric fireplace media cabinets and consoles. Enjoy an evening outdoors with the durable, low-maintenance Anson wood burning fire bowl and chairs. Larger than a standard fireplace, our Landscape Series features a generous mantel and a wide firebox for maximum style and charm. The Hale Collection has a breezy style and light footprint that works well on balconies or smaller patios.
Corner electric fireplaces, like our Kennedy, add serenity to a waiting or conference room, without taking up too much space. Gather friends and family around your fireplace to celebrate traditions and make memories. Shop Jensen Company, our exclusive line of fire tables and bowls that are made in the USA. Real Flame is a family-owned company that specializes in the design, production and sale of indoor electric fireplaces, outdoor fire features and outdoor furniture.
Corner electric fireplaces, like our Kennedy, add serenity to a waiting or conference room, without taking up too much space. Gather friends and family around your fireplace to celebrate traditions and make memories. Shop Jensen Company, our exclusive line of fire tables and bowls that are made in the USA. Real Flame is a family-owned company that specializes in the design, production and sale of indoor electric fireplaces, outdoor fire features and outdoor furniture.
Services
Our Story
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Real Flame is a family-owned company in Racine, Wisconsin that specializes in the design, production and sale of indoor electric fireplaces, outdoor fire features and outdoor furniture.
Our company was founded more than 25 years ago and our mission is simple: we want to make beautifully designed, good quality, safe fire features so consumers can experience the charm and comfort of a fireplace without any hassle.
With this in mind, Real Flame became a pioneer in the early gel fuel industry and soon after introduced the VividFlame electric firebox.
Our company was founded more than 25 years ago and our mission is simple: we want to make beautifully designed, good quality, safe fire features so consumers can experience the charm and comfort of a fireplace without any hassle.
With this in mind, Real Flame became a pioneer in the early gel fuel industry and soon after introduced the VividFlame electric firebox.
Support
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We have parts!
If your product arrived damaged or is missing parts, or if you need replacement parts please do not contact the retailer.
Contact our customer service department directly at [email protected] and we can help you.
Electric fireplaces: include the mantel lot # which can be found on the front of the instruction manual or on the back of the damaged part.
Outdoor fireplaces: include the model number which can be found on the front of the instruction manual or on the control panel.
If you are a retailer interested in selling Real Flame products, please contact our sales team at [email protected].
If your product arrived damaged or is missing parts, or if you need replacement parts please do not contact the retailer.
Contact our customer service department directly at [email protected] and we can help you.
Electric fireplaces: include the mantel lot # which can be found on the front of the instruction manual or on the back of the damaged part.
Outdoor fireplaces: include the model number which can be found on the front of the instruction manual or on the control panel.
If you are a retailer interested in selling Real Flame products, please contact our sales team at [email protected].
Warranty & Returns
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Real Flame will uphold the warranty included with each product.
Please see your owner's manual for the complete warranty and return policy that is specific to your product.
You may return your purchase within 90 days of receipt for a refund of the purchase price excluding shipping costs and a 15% restocking fee.
Customers are responsible for return shipping unless we agree to accept an item as defective or damaged.
We will refund original shipping charges only if we made a shipping error.
All returned products must be 100% complete, adequately packaged in original packaging and in resalable condition.
Please see your owner's manual for the complete warranty and return policy that is specific to your product.
You may return your purchase within 90 days of receipt for a refund of the purchase price excluding shipping costs and a 15% restocking fee.
Customers are responsible for return shipping unless we agree to accept an item as defective or damaged.
We will refund original shipping charges only if we made a shipping error.
All returned products must be 100% complete, adequately packaged in original packaging and in resalable condition.
Free Shipping
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Item(s) will ship within 2-3 business days and delivery time varies based on your location.
If your item is sent via small parcel our Customer Service team will email you a tracking number.
If your item is sent via LTL freight our Customer Service team will email you a tracking number and the freight company will contact you to schedule delivery.
For the made-in-the-USA GFRC items listed above please call our customer service team to request a freight quote for the cost of shipping and place an order.
If your item is sent via small parcel our Customer Service team will email you a tracking number.
If your item is sent via LTL freight our Customer Service team will email you a tracking number and the freight company will contact you to schedule delivery.
For the made-in-the-USA GFRC items listed above please call our customer service team to request a freight quote for the cost of shipping and place an order.
How Our Fireplaces Work
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Real Flame electric fireplaces mimic the look of a real fire but do not require a chimney or vents and plug into a standard three-prong outlet.
After assembly, place your fireplace in the desired location, install the anti-topple device if required, plug into an outlet, and turn on the firebox by using the touch controls or remote control.
The LED flames flicker realistically and the incorporated heater warms your room.
The thermostat is adjustable so the heater can be turned off and you can enjoy the charm of a fire year-round.
After assembly, place your fireplace in the desired location, install the anti-topple device if required, plug into an outlet, and turn on the firebox by using the touch controls or remote control.
The LED flames flicker realistically and the incorporated heater warms your room.
The thermostat is adjustable so the heater can be turned off and you can enjoy the charm of a fire year-round.
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